This Privacy Policy forms an integral part of the General Terms and Conditions of Use and Sale of the Website, which the Customer explicitly and unreservedly accepts when placing an order and committing to pay. By accepting the General Terms and Conditions of Sale, the Customer acknowledges having read and accepted this Privacy Policy.

Capitalized terms and acronyms have the definition given to them in the General Terms and Conditions.

The management of the Site is governed by the Swiss Federal Act on Data Protection .

 

1) Accommodation: 

The Site and its databases are hosted by Infomaniak Network SA, Av de la Praille 26, 1227 Carouge, Switzerland, IDE CHE-103.167.648, which ensures for the Company the implementation of the organizational provisions and technical means to ensure compliance with Swiss law regarding the protection of personal data with regard to hosting and communications through the means made available by the site. 

2) Links to third-party websites:

The Site provides links to various social networks and external providers, service providers, or partners for the convenience of Clients. Clients are responsible for verifying these links and for any consequences arising from their use. The Site and the Company disclaim all liability for the consequences of their use, their accuracy, and their handling of personal data: please refer to the terms of use and privacy policies of these sites.

3) Payment and delivery process:

The Client accepts the specific terms and conditions of the service providers involved in the payment and delivery process in Switzerland: 

– PayPal and Stripe

– Swiss Post: see Swiss Post's data protection policy on the website https://www.post.ch/fr/pages/footer/protection-des-donnees-et-informations-legales

 

4) Customer Account:

1. The Site manages personal data according to principles in compliance with the Swiss law on the protection of personal data https://www.admin.ch/opc/fr/classified-compilation/19920153/index.html .
2. By creating a customer account, the Customer agrees to receive offers and information from the Company. The Customer may unsubscribe from this service at any time by accessing their personal account and/or correcting their personal data there. 
3. The Customer agrees that their data may be collected and stored by the Company for the purpose of processing their orders and sending them personalized offers. This excludes bank card and payment information.
4. The Company undertakes to treat this information confidentially, in good faith, and by taking appropriate organizational and technical measures to prevent any unauthorized processing by third parties. However, the Company cannot guarantee the inviolability of the storage of this personal data.
5. Communication with the Company: Communications with the Company are not considered confidential and the Client acknowledges that email communications are not entirely secure and therefore accepts the risks associated with this method of communication.

 

5) Cookies and traffic data:

The Site uses cookies which are used to store information.

The Site also analyzes traffic data through the IP addresses used to connect to the site.

We may use these cookies and their data to improve the user experience (including shopping cart management), enhance the security of the Site, the payment and delivery process, obtain traffic and usage statistics, and analyze trends. 

We do not retain any personal data related to your IP address without your consent and none of the cookies we use retain any personal data.

You can refuse the installation of cookies by properly configuring your browser; however, in this case, we cannot guarantee the operation of all the Site's services.

The Company cannot be held responsible for the use of cookies generated by third parties, independently of the Site, on the Client's platform (computer, tablet or smartphone).

To better manage your internet usage, we recommend clearing cookies and form data after each use of this Site or any other website. See the instructions for your browser for details.

6) External service providers using data collected on the Site:

The Company may use the services of external providers to analyze the data collected and improve its service and security. The Company undertakes to ensure that providers with access to this information are bound by the same Data Protection Policy as the Site itself or by a policy of at least equivalent standard in terms of personal data protection.

7) Update of the Personal Data Protection Charter:

In order to offer the best possible service, to keep pace with changes in Swiss legislation regarding personal data protection, and to incorporate updates to the Site's features, the Company and the Site reserve the right to update this Personal Data Protection Charter without prior notice. Our personal data protection policy at the time of each use of the Site is therefore governed by the Charter displayed on each visit to our Site. We encourage you to read this Charter regularly and to contact us via the contact section with any questions related to this Charter.

For any questions regarding this Charter or the personal data protection policy, the Client may contact the Company using the email address: info@gravotech.ch

8) Applicable law:

The law applicable to this Charter is Swiss law and the exclusive place of jurisdiction is Porrentruy

Last updated on 21.08.2021