1. OBJECT
These general terms and conditions of use and sale (hereinafter "GTC") define the conditions applicable to any use of the online store https://so-wood.ch/ and any purchase made through the website https://so-wood.ch/ (hereinafter "the Site") and the contractual relationship between:
On the one hand: SO WOOD – Gravotech Engraving Sàrl (hereinafter “the Company”), having its registered office at Rue des Planchettes 15, 2900 Porrentruy, Switzerland, owner and operator of the Site,
and on the other hand: the Customer. The term Customer is used as a generic term encompassing both men and women. Customer refers to the visitor to the Site and the end consumer who purchases products available for sale on the Site for private, non-professional use. This excludes all distributors and resellers who are not authorized to purchase products on the Site for any use other than personal use as an end consumer. Use of the Site and placing orders are reserved for Customers with a product delivery address in Switzerland.
Purchasing goods or services from the Company through the Website is only available to Customers and implies the Customer's unreserved acceptance of these Terms and Conditions. If you do not wish to accept these Terms and Conditions, please do not use the Website.
2. SELLER IDENTITY AND CONTACT
The Site is operated by the brand SO WOOD – Gravotech Engraving Sàrl , whose registered office is located at Rue des Planchettes 15, 2900 Porrentruy, Switzerland (hereinafter: “SO WOOD”), which offers the Products for sale.
SO WOOD can be contacted at the following address, particularly for any complaints:
Postal address:
SO WOOD
Rue des Planchettes 15, 2900 Porrentruy, Switzerland
Telephone: +41 32 466 78 87
Email address: info@gravotech.ch
3. LEGAL CAPACITY AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS
3.1. Legal Capacity
The Site is accessible to:
Any natural person with full legal capacity to enter into these general terms and conditions. A natural person who does not have full legal capacity may only access the Site with the consent of their legal representative.
To any legal entity acting through a natural person with the legal capacity to contract in the name and on behalf of the legal entity.
3.2. Acceptance of General Terms and Conditions
The Buyer's acceptance of these general terms and conditions is indicated by checking a box on the order form. This acceptance must be complete and unconditional. Any conditional acceptance will be considered null and void. Buyers who do not agree to be bound by these general terms and conditions must not place an order on the Website.
4. PRODUCT CHARACTERISTICS
4.1. Before placing any online order, and in accordance with the provisions of Article L111-1 of the French Consumer Code, the Buyer can review the characteristics of each Product they wish to order on the Website.
4.2. Products are offered for sale online subject to availability, or subject to the possibility of ordering them where applicable.
If a Product becomes unavailable after an order has been placed, SO WOOD will inform the Buyer by email: their order will be automatically canceled and no payment will be taken.
4.3. The photographs and descriptions of the Products offered for sale online are as accurate as possible. SO WOOD is only bound by them with respect to what is specifically stated. However, the Buyer is informed and accepts that certain characteristics of the Products, and in particular their color, weight, and dimensions, may not exactly correspond to the photographs presented on the Website, given the very nature of the processes used, which are inherent to handcrafted production.
These variations do not in any way alter the quality of the Products offered for sale and confirm their unique character.
4.4. SO WOOD undertakes to reproduce the personalizations requested by the Buyer exactly as they are on the jewelry and to make no corrections, even spelling errors. It is the Buyer's responsibility to check the requested text when placing the order.
5. ORDER
5.1. Placing an order
To place an order, the Buyer must select the Product of their choice and add it to their shopping cart.
The customer can access their shopping cart summary at any time before the order is finalized and can correct any errors in the information entered.
The order is considered received by SO WOOD when SO WOOD has access to it.
As part of the ordering process, the customer is asked to provide their contact information for delivery and billing purposes. They must complete all fields marked as mandatory in the form provided for this purpose. Orders that do not include all the required information cannot be validated.
The customer guarantees that all information provided in the order form is accurate, up-to-date, and truthful, and is not misleading in any way.
They are informed and agree that this information serves as proof of their identity and is binding upon validation.
5.2. Order Confirmation
Upon completion of their order, the Buyer receives an email confirming it, which:
summarizes the order details,
includes the general terms and conditions in effect on the date of the order,
and includes the corresponding invoice.
The Buyer must ensure that the contact information provided during the ordering process is correct and allows them to receive the order confirmation email.
If the Buyer does not receive this email, they must contact SO WOOD using the contact information provided in Article 2.
SO WOOD recommends that the Buyer retain the information contained in the order confirmation.
The order confirmation is deemed received by the Buyer when they can access it.
6. PRICES AND PAYMENT TERMS
6.1. Prices
The selling prices of the Products are displayed on the Website.
They are indicated in Swiss francs, inclusive of all taxes, at the time of ordering.
SO WOOD reserves the right, at its sole discretion and according to terms it alone determines, to offer promotional offers or price reductions.
Prices do not include any applicable delivery charges, which are billed in addition to the product price. The applicable delivery charges will be indicated before the Buyer confirms the order.
In the event of a failed delivery due to an incorrect or incomplete address provided by the Buyer, additional charges may be applied, as indicated in Article 7.2.
The applicable price is the one displayed on the Website at the time the Buyer places the order.
Please note: Outside the European Union and in French overseas departments and territories, customs duties or local taxes may be payable and may be charged to the Buyer upon receipt of the package, in addition to the price paid to SO WOOD. These duties and taxes, the exact amount of which SO WOOD cannot determine in advance and therefore cannot inform the Buyer of prior to placing their order, remain the responsibility of the Buyer, who is solely responsible for the proper completion of any related declarations and/or formalities.
6.2. Payment Terms
The full price of the Products is due upon ordering.
Payment can be made online by credit card, through the secure online payment service indicated on the Website, or by any other means offered on the Website at the time of ordering.
The Buyer warrants to SO WOOD that they have the necessary authorization to use the chosen payment method.
SO WOOD reserves the right to suspend or cancel any order and/or delivery in the event of non-payment of any sum due by the Buyer, in the event of a payment incident, or in the event of fraud or attempted fraud related to the use of the Website.
Penalties equal to 1.5 times (one and a half times) the Swiss legal interest rate will automatically apply to unpaid amounts upon the first presentation of a formal notice by registered letter with acknowledgment of receipt.
6.3. Invoicing
Purchase invoices will be sent to the Buyer by any appropriate means.
6.4. Retention of Title
SO WOOD retains full ownership of the Products sold until full payment of the price, including delivery charges, has been received.
7. DELIVERY
7.1. Delivery Territory
Buyers are expressly informed that the Site only offers delivery of Products to the following countries:
Switzerland
7.2. Delivery Methods
Products ordered on the Site are delivered to the address indicated by the Buyer as the "delivery address" (which may be different from the billing address), which must be located in one of the countries listed in Article 7.1.
In the event of a failed delivery due to an incorrect or incomplete address provided by the Buyer, the Buyer will be informed and expressly accepts that additional charges may apply.
Before confirming their order, the Buyer is informed of the available delivery methods for the ordered Product, as well as the corresponding delivery times and costs for each method.
The Buyer must select their preferred delivery method and provide all the necessary information for the successful delivery of the Product using that method.
Order pickups, when offered, are free of charge and scheduled according to SO WOOD's availability, which will determine the location and time. If the Buyer is unable to attend the appointment offered by SO WOOD for any reason, they will be charged the applicable delivery fees. The order will only be shipped after these fees have been received.
7.3. Delivery Times
The Website indicates, for each Product offered for sale, indicative delivery times depending on the territory and delivery method.
If delivery is not made within the aforementioned timeframe, the Buyer may cancel the order by registered letter with acknowledgment of receipt or by written notice on another durable medium, if, after having formally requested SO WOOD, using the same methods, to make the delivery within a reasonable additional period, SO WOOD has failed to do so within that period.
The contract is considered terminated upon receipt by SO WOOD of the letter or written notice informing it of this termination, unless SO WOOD has performed its duties in the meantime.
In the event of termination of the contract according to the above terms, the Buyer will be reimbursed for all sums paid, including delivery charges, no later than 14 (fourteen) days following the date on which the contract was terminated.
SO WOOD reserves the right, in any event, to contact the Buyer to offer alternative solutions for reimbursement of the price of the Products and delivery charges. The Buyer must explicitly express their acceptance of the chosen alternative refund method in writing.
7.4. Damages
The Buyer assumes all risks once the order has left SO WOOD's premises. The Buyer is required to verify the conformity of the delivered goods upon delivery and before signing the carrier's delivery note.
Any claim relating to damage incurred during transport must be submitted to the carrier with a written explanation within 3 (three) days of delivery. A copy of this claim must be sent to SO WOOD.
8. RIGHT OF WITHDRAWAL
We accept returns and exchanges.
Contact us within: 14 days of delivery.
Return items within: 21 days of delivery.
We do not accept cancellations, but please do not hesitate to contact us if you have any problems with your order.
The following items cannot be returned or exchanged.
Due to the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
Custom or personalized orders;
Sale items
9. LEGAL GUARANTEES
The Buyer benefits from the legal guarantees against non-conformity and hidden defects in the goods sold, including non-conformity resulting from the packaging of Products ordered on the Website.
If the Buyer finds that the delivered Product is defective, non-conforming, or damaged, they must inform SO WOOD using the contact details provided in Article 2 herein, specifying the nature of the defect, non-conformity, or damage and sending any relevant supporting documentation, including photographs.
SO WOOD will arrange the return with the carrier of its choice and will inform the Buyer of the return details by any appropriate means. SO WOOD will bear the costs of this return.
Products must be returned to SO WOOD in their original packaging. They must be accompanied by a copy of the corresponding purchase invoice.
Returns of Products not complying with the conditions described above will not be accepted.
SO WOOD will carry out the necessary checks and will offer the Buyer a replacement Product whenever possible. If replacement is impossible, SO WOOD will reimburse the Buyer the full price paid for the Product, as well as the corresponding delivery costs, by any appropriate means, as soon as possible and at the latest within 14 (fourteen) days of the date on which SO WOOD informed the Buyer that replacement was not possible.
It is reminded that, when acting under the legal guarantee of conformity, any consumer:
has a period of 2 (two) years from the delivery of the goods to take action;
may choose between repair or replacement of the goods, subject to the cost conditions stipulated in Article L217-9 of the French Consumer Code;
is not required to provide proof of the existence of the lack of conformity of the goods during the twenty-four months following delivery.
It is also noted that the legal guarantee of conformity applies independently of any commercial guarantee that may be granted.
Furthermore, any consumer may choose to invoke the guarantee against hidden defects in the item sold, as defined in Article 1641 of the French Civil Code. In this case, they may choose between rescinding the sale or obtaining a reduction in the sale price, in accordance with Article 1644 of the French Civil Code.
10. BUYER OBLIGATIONS
10.1. Buyers are solely responsible for their use of the Products. It is their responsibility to verify the suitability of the Products for their specific needs before purchasing them.
10.2. Buyers are also responsible for taking all appropriate measures to protect their own data and/or software stored on their computer equipment against any damage.
10.3. Buyers are solely responsible for the content of any messages they choose to post on the Products (hereinafter referred to as "the Content").
They guarantee to SO WOOD that they possess all the necessary rights and authorizations for the distribution of this Content.
The Buyer is solely responsible if they request SO WOOD to display on the ordered Products a mark protected by copyright or intellectual property rights for which they do not possess any rights or authorization.
In this case, the Buyer undertakes to use it exclusively for private purposes and not to distribute photographs or videos of said Product to the public, particularly via social media, and guarantees SO WOOD in this respect.
In any event, SO WOOD shall not be held liable in this respect.
10.4. Buyers undertake that said Content will be lawful, will not infringe upon public order, morality, or the rights of third parties, will not violate any legislative or regulatory provision, and more generally, will not be likely to give rise to any civil or criminal liability for SO WOOD.
Buyers are prohibited from including on the Products, in particular and without this list being exhaustive:
pornographic, obscene, indecent, shocking or unsuitable content for a family audience, defamatory, abusive, violent, racist, xenophobic or revisionist
content, counterfeit content,
content that infringes on the image of a third party,
false, misleading content or content proposing or promoting illegal, fraudulent or deceptive activities,
and more generally any content likely to infringe the rights of third parties or be detrimental to third parties, in any way and in any form whatsoever.
11. SO WOOD'S LIABILITY
11.1. SO WOOD undertakes to regularly perform checks to verify the operation and accessibility of the Site. As such, SO WOOD reserves the right to temporarily interrupt access to the Site for maintenance purposes. Similarly, SO WOOD cannot be held liable for any temporary difficulties or inability to access the Site due to circumstances beyond its control, force majeure, or disruptions to telecommunications networks.
11.2. SO WOOD provides the Buyer with no guarantee regarding the suitability of the Products for their needs, expectations, or constraints.
11.3. SO WOOD shall not be held liable for the non-performance or delay in the performance of sales contracts due to circumstances beyond its control or force majeure. It is expressly stipulated that, in addition to those typically recognized by Swiss case law, the following shall be considered force majeure: exceptional weather conditions, natural disasters, fires and floods, lightning, terrorist attacks, disruptions or blockages of telecommunications networks, means of transport, or postal services, including those resulting from strikes; damage caused by viruses for which existing security measures on the market do not allow eradication; and any legal, regulatory, or public order obligation imposed by the competent authorities that would substantially modify these general terms and conditions.
11.4. In any event, SO WOOD's liability under these terms and conditions is expressly limited to proven direct damages suffered by the Buyers.
12. INTELLECTUAL PROPERTY
The systems, software, structures, infrastructure, databases, and content of any kind (text, images, visuals, music, logos, trademarks, databases, etc.) used by SO WOOD on the Site are protected by all applicable intellectual property rights and database producer rights. Any disassembly, decompilation, decryption, extraction, reuse, copying, and more generally, any reproduction, representation, distribution, or use of any of these elements, in whole or in part, without SO WOOD's authorization is strictly prohibited and may be subject to legal action.
13. PERSONAL DATA
SO WOOD has a personal data protection policy, the details of which are explained in the Privacy Policy, which the Buyer is expressly invited to read.
14. ADVERTISING
SO WOOD reserves the right to insert advertising or promotional messages on any page of the Site and in any communication to Buyers, in a form and under conditions determined solely by SO WOOD.
15. LINKS AND THIRD-PARTY SITES
SO WOOD shall under no circumstances be held liable for the technical availability of websites or mobile applications operated by third parties (including its potential partners) that the Buyer may access through the Site.
SO WOOD accepts no responsibility for the content, advertisements, products, and/or services available on such third-party websites and mobile applications, which are governed by their own terms of use.
SO WOOD is also not responsible for transactions between the Buyer and any advertiser, professional or merchant (including any partners thereof) to whom the Buyer may be directed through the Site and shall under no circumstances be a party to any disputes whatsoever with these third parties concerning, in particular, the delivery of products and/or services, warranties, representations and any other obligations to which these third parties are bound.
16. PROHIBITED CONDUCT
16.1. The following are strictly prohibited: (i) any behavior that may interrupt, suspend, slow down, or prevent the proper functioning of the Site, (ii) any intrusion or attempted intrusion into SO WOOD's systems, (iii) any misuse of the Site's system resources, (iv) any action that may impose a disproportionate load on the Site's infrastructure, (v) any breach of security and authentication measures, (vi) any act that may infringe upon the financial, commercial, or moral rights and interests of SO WOOD or the users of its Site, (vii) any practice that misuses the Site for purposes other than those for which it was designed, and more generally, (viii) any breach of these terms and conditions or applicable laws and regulations.
16.2. It is also strictly prohibited to monetize, sell, or grant access to all or part of the Site, as well as to the information it contains
. 16.3. In the event of a breach of any provision of this article or, more generally, of any laws and regulations, SO WOOD reserves the right to take all appropriate measures and initiate legal proceedings.
17. MODIFICATIONS
SO WOOD reserves the right to modify these general terms and conditions of sale at any time. In this case, the applicable terms and conditions will be those in effect on the date of the Buyer's order.
18. LANGUAGE
In the event of a translation of these general terms and conditions into one or more languages, the French version shall prevail in the event of any discrepancy or dispute regarding the meaning of a term or provision.
19. APPLICABLE LAW AND JURISDICTION
Any user or customer of this Site hereby agrees to submit to the exclusive jurisdiction of the Swiss courts in the event of any dispute arising from these Terms and Conditions or the use of the Site. In this case, Swiss law shall apply.
20. COPYRIGHT
SO WOOD respects the copyrights of others and requires users and customers of the Site to respect its own. As a user or customer, you should be aware that everything you see or read on the Site is owned by, or constitutes proprietary information or know-how belonging to, SO WOOD. By using the Site, you confirm that you understand and accept that the services and any software used in connection with our services contain confidential or proprietary information that is protected by various intellectual property laws. Any material downloaded from the Site must be for private use only and does not entail the transfer of any right or title of any kind.
Personalized wooden objects may be photographed, and these images may be shared by SO WOOD at any time, whether on websites, social networks, in physical stores, and at events, in the form of images, videos, books, and any other media.
If a customer does not wish to have an image of their personalized wooden object shared on social media, they must submit a written request to SO WOOD at the time of ordering, by email to info@gravotech.ch, and receive confirmation from SO WOOD.
SO WOOD reserves the right to photograph and retain any image of these personalized wooden objects for its own portfolio and websites.
The designs and personalized creations belong entirely to SO WOOD and may be reproduced partially or in full by SO WOOD.
